Coolangatta Estate — Lodging in Coolangatta

Reviews of Coolangatta Estate

• Austin

  Added 2016.04.01

  A great wine tasting at their lovely cellar door - if you can nab Leigh you'll have a great time - great passion and knowledge of the wines!
• Blake

  Added 2016.03.02

  - Check on your customer after the meals have been served and confirm if they are happy with their dishes
• Christian

  Added 2015.08.05

  The customer service is also horrible, we wanted to speak to the manager and give feedback on our experience and apparently the manager wasn't available.
• Luis

  Added 2015.03.10

  Nice staff. Good wine. Decent cheese.
• Hunter

  Added 2015.02.11

  - Communicate any delays
• Wyatt

  Added 2014.11.14

  Last note, do not ignore your customers - or be prepared to have none
• Hunter

  Added 2014.10.03

  - Be available? All waitresses were no where to be seen and managers for that matter
• Gabriel

  Added 2014.04.06

  Highly not recommended to book for large groups at the Alexander Grill. We had pre-booked seating for 17 people for Saturday Lunch. Upon arrival we reviewed the menu assisted the waitress and written down all our orders as they did not take the orders and was requested to place our orders at the register, fine - thats understandable. However the disappointment starts here our entree's were served, no side plates were provided until our entree's were finished. Our main meals was not only served late, other customers who were seated after us had their meals served first (within 30 minutes from when we were seated, 15 minutes when these customers were seated) We ordered identical meals (few burgers, steak and salmon mains). The waitress did not communicate any delays and we were unfortunately forced to leave our seats to check on the status of our meals on multiple occasions and have been responded with the meals will be ready in a few minutes which lead to an hour and 10 minutes. We queried as to why there was such a lengthy delay, and was advised due to 1 steak ordered to be cooked well done this had delayed the whole order for the rest of 16 dishes we had ordered. Not to mention, we ordered a few steaks requested to be cooked medium rare etc and unfortunately all our steaks was cooked well done. A request was made to speak to the manager to leave feedback regarding the poor service and experience we've had, it was advised the manager was not in however acting team manager Cathy/Catherine is on site. The waitress had then returned to advise unfortunately the acting manager is not available to assist with our queries and we should leave our feedback at the register/counter.
• Tyler

  Added 2014.03.20

  Went for a Segway ride on the land and it was truly magical! the guide/leader was lovely and kind. The whole experience was one of a kind. Would recommend!!
• Bryan

  Added 2013.11.18

  We went for lunch at Alexanders Grill today and it was the worst experience ever!! Do not eat here. We waited over an hour for our meals, our meals was cold and terrible. We made a group booking and was the first to arrive at the restaurant, other people who attended after received their meals before us. The meals were also expensive! We just couldn't wait to leave!!
• Charles

  Added 2013.10.19

  - Ask your customer/s if they would like to have individual dishes to be served first, if there is a delay with one of the orders
• Nathan

  Added 2013.10.11

  - Management, please look into hiring more waiters/waitresses or conduct further training for the existing? and provide some support to your own team?
• Ethan

  Added 2013.09.09

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